We generally hold information for 5 years.
Yes, you can write to us on tromboocrafts@gmail.com
We recommend that all our customers register with us, to get the best service and offers available. However, you can also checkout as a guest.
You can register by simply setting up an email address and a password. Sign in to view what you’ve saved in your Shopping Cart.
Our Size Conversion chart that is available on each product page will solve your sizing queries.
If you still have detailed questions about the sizing of a particular product, you can contact us at tromboocrafts@gmail.com
If after you purchase you find that the garment still does not fit you well, you can send it to us to be altered at an additional fee.
Yes. We have stylists that can help you find or design something for a particular occasion.
You can email us at tromboocrafts@gmail.com
We strive to try and display the colors of a product as accurately as possible on our website. However, we cannot give you a 100% guarantee that the colors of the product will match the colors viewed on an electronic device.
Take note that slight variations may occur in hand-embroidered items.
Yes. You can cancel your order only within 24 hours of order confirmation.
Products are eligible for a return only if you have received it with a manufacturing defect.
Items eligible for returns must be unused, unworn and must be retained with the original packaging. Such items may be returned only within 7 days of delivery.
Discounted items, footwear, bags, Backorder products and Customised items are not eligible for returns.
If upon delivery you find that the garment does not fit you well, you can raise a request for a size exchange. You can exchange an item only once.
Items eligible for exchange must be unworn, unused and retained with the original packaging. Such items may be exchanged within 7 days of delivery.
Footwear, bags, Backorder products and Customised items are not eligible for exchange.
After inspection of the returned item, we will send you an email to confirm your return. You will receive the refund amount within 10 days of receiving this email.
Yes. You can write to us at tromboocrafts@gmail.com for any assistance with customisations.
Products that are not readily available and strictly made-to-order are displayed with the tag of Backorder.
An estimated delivery time for each product is mentioned on every product page. You can refer to that before placing your order.
For customised orders, you will receive an email mentioning the estimated time of delivery.
We accept Visa, MasterCard, American Express and Maestro credit and debit cards.
UPI, PayPal, PayTM and Net Banking are other payment options.
Did not find an answer to a query that you were looking for?
Kindly email us at tromboocrafts@gmail.com and we will get back to you within 24 hours.
UPI, PayPal, PayTM and Net Banking are other payment options.